Consumers are involved in the planning, implementation, and evaluation at all levels of the service to ensure services are responsive to the needs of individuals. (NZS 8134 Health and Disability Services Standard 2.5)
'Consumer' is the term used to refer to anyone with personal lived experience of problems due to the use of alcohol and other drugs. Other terms used include service user, client, tangata whai ora, and patient.
CADS consumer team consists of a consumer advisor who works across all the services CADS provide and consumer liaisons who work with individual teams: Auckland Opioid Treatment Service, Medical Detoxification Services (in-patient and community and home detox) and CADS Counselling Service.
The team's role is to present the interests and perspectives of people who are using or who have used CADS. We manage the processes for people to provide their thoughts and feedback about their experience of CADS through surveys, suggestion boxes, group evaluations etc. This information helps inform our involvement in a range of activities including strategic planning, service development and review, quality assurance and improvement activities, staff recruitment and training, etc.
The team always want to hear about people's experience of CADS so feel free to get in touch.
For more information about what the team has been up to click here for the team's newsletter pRogReSsioN